COVID-19 Clinic Now Open!

at Randolph Health Family Practice – Liberty

525 West Swannanoa Avenue, Liberty, NC


Anyone can call for an appointment

you do not need a doctor’s referral.
 

Telephone or in person screenings available.

Please call 336-626-3228 to make an appointment.

About Randolph Health Family Practice in Liberty

Welcome

 

Randolph Health Family Practice in Liberty offers exceptional care for the entire family. We accept most major insurances. Our providers are focused on providing extraordinary care to Liberty and surrounding areas. Services range from acute care and annual physicals to Worker’s Compensation.

 

Services We Provide

 

  • Physicals (Annual, Well Child, School, Sports & DOT)

  • Health Care Maintenance for Children & Adults

  • Acute Care Visits

  • Immunizations

  • Joint Injections

  • Minor Laceration Repair

  • Worker’s Compensation

 

Appointments

 

Please call the office during our normal business hours to schedule your appointment. If you need an appointment on the same day, you must call ahead to schedule. Should you not be able to call and obtain an appointment before arriving at the office, you will be assessed by a member of our clinical staff to determine if you are in need of immediate medical care. If you are in need, you will be worked in between our scheduled patients. If you do not have an immediate need, you will be given an appointment to be seen by your physician at a later time.

 

Please help us to direct our resources to patients who need our services by calling 24 hours in advance of your appointment to cancel or reschedule. If you fail to show for an appointment more than one time over a six-month period, your Randolph Health Medical Group account will be assessed a $25 charge. If you have another no-show you could receive a dismissal letter from the practice. Please make every effort to make your appointment or call us at least 24 hours in advance to cancel or reschedule your appointment with us.

 

Prescription Refills

To expedite the refilling of your prescription, contact your pharmacy for a refill. Even if your prescription has expired, your pharmacy may obtain a new prescription by calling our office. Calling the office directly could result in a delay in obtaining the necessary refill. If your doctor has asked to visit with you prior to providing you with a refill, please contact the office to schedule an appointment within enough time to avoid a lapse in medication. Typically, there is a 48-hour wait for your refill. Medication refills will not be called in after normal business hours. If you will require a medication refill prior to your next scheduled visit, please inform your physician during your current visit.

 

Insurance Participation


Accepted Insurance Plans 2020

  • Aetna

  • BCBS

  • BCBS State Health Plan

  • Blue Local Wake Forest/Randolph

  • Cigna/Great West

  • Cigna—RPN for Physical Therapy ONLY

  • Humana

  • Humana Military/TriCare East

  • MedCost

  • Medicaid

  • Managed Medicaid Effective 02/01/2020

    • AmeriHealth Caritas

    • Healthy Blue

    • UHC Community Plan

    • WellCare

  • Medicare

  • Multiplan

  • NC Health Choice

  • Railroad Medicare

  • VA CCN thru UHC/Optum (replaces TriWest)

  • United Health Care

    • All Savers Health Plan

    • Heritage UHC of River Valley

    • UHC Choice and Choice Plus

    • UHC Choice Advance & Advance Choice Plus

    • UHC Edge

    • UHC Navigate

    • UHC NexusACO

    • UHC Options PPO Plans

    • UHC Tiered Benefits Plan

    • UMR

  • Workers Comp Carriers

    • Berkley Comp Care/Med Advantage

    • Clear Comp (PT only)                

    • Corvel/CorCare/Care IQ

    • Heritage Summit Healthcare

    • Key Scripts

    • MedRisk

    • One Call Care (Formally Align)

    • Select Medical/RPN

    • SP Net Clinical Solutions

    • Sedgwick Provider Network (SPN)

    • US Department of Labor

    • Workwell


Medicare Advantage Plans 2020

  • AARP Medicare Complete Plan I, II & III

  • AARP Medicare Complete Choice (PPO)

  • AARP Medicare Complete (HMO)

  • AARP Medicare Complete Essential (HMO)

  • Advantra Gold Advantage

  • Aetna Medicare Premier Plan

  • Blue Medicare HMO & PPO

  • Cigna Medicare

  • Coventry Health Care

  • Erickson Advantage Plans (UHC Product)

  • Health Team Advantage Plan I & II

  • Humana Choice

  • Humana Medicare

  • Humana Gold Plus

  • United Health Care Dual Complete Plans

  • United Health Care Group Medicare Advantage Plans


HMO — Health Maintenance Organization have a defined network of contracted local physicians & hospitals to provide member care.

PPO — Preferred Provider Organization offer members access to a network of contracted physicians and hospitals, but also allow them the flexibility to seek covered services from outside of the contracted network, usually at a higher cost.


Insurance Participation is subject to change. If your insurance company is not listed above, please contact Patient Accounts at 336-625-6072 to verify if the coverage is accepted.

 

Please bring your insurance card to every visit so we can verify we have the correct information to properly file your visit to the insurance company. Let the receptionist know if your insurance, address, telephone number, emergency contact or employer has changed.

 

Questions Concerning Your Bill or Insurance

Should you have questions concerning your bill or insurance, please contact our Billing and Insurance Department at 336-625-6072. A courteous Patient Accounts Representative will handle your call.

 

General Questions, Policies and Additional Information

 

If you have any questions regarding your health care or our practice, please call us at 336-622-4850. You can also visit our Patient Information Page for more information, policies and answers to frequently asked questions.

Address and Contact Information

 

525 West Swannanoa Avenue
Liberty, NC 27298

 

Phone: 336-622-4850
Fax: 336-622-4855

 

Hours

 

Monday-Friday 8am to 5pm

 

Our Providers

Nathan W. Conroy, PA-C, MHS

Family Medicine

 

Lynn E. Lam, DNP, FNP-BC, AGNP-C

Family Medicine & Geriatrics

 

Comments

 

At Randolph Health Family Practice in Liberty, we value our patients and strive to provide them with extraordinary, compassionate health care. We appreciate your comments and feedback.

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© 2020 by Randolph Health Medical Group / 218-C Foust Street, Asheboro, NC 27203 / Admin: P 336-625-2333  F 336-625-5511 / Billing: P 336-625-6072  F 336-625-2106