Welcome

 

Randolph Health Urology was formed in 2011 when Roberto Chao, MD joined Randolph Health Medical Group. Dr. Chao has been serving the urology needs of our community since 1992.

 

Services We Provide

 

Our board certified urologist (Dr. Roberto Chao) and our nurse practitioners (Sarah Jeanes, FNP and Ashley Gaddy, FNP) treat adults and children with conditions including:

Conditions Treated:

• Bladder Cancer

• Bladder Control

• Bladder Prolapse (Cystocele)

• Bladder Stones

• Blood in Urine

• BPH (Benign Prostatic Hypertrophy)

• Circumcision

• Cystocele (Bladder Prolapse)

• Difficulty Urinating

• Elevated PSA

• Erectile Dysfunction

• Infertility (Male)

• Kidney Cancer

• Kidney Stones

• Kidney Stone Formation Work-Up

• Low Testosterone

• Male Sexual Health

• Neurogenic Bladder

• Nocturia (Nighttime Urination)

• Overactive Bladder

• Penile Cancer

• Peyronie’s Disease

• Prostate Cancer

• Prostatitis (Prostate Infection)

• Testicular Cancer

• Undescended Testicle

• Urethral Strictures

• Urinary Frequency

• Urinary Incontinence

• Urinary Tract Infection

• Urologic Cancer

• Varicocele

• Vasectomy

Dr. Chao performs non-surgical and urological surgical procedures including:

• Vasectomy

• Bladder and Prostate Biopsy

• Treatment of Enlarged Prostate Including Laser, TUNA and Microwave

• Lithotripsy

• Genito-Urinary Prosthesis

• Incontinence Surgery

• Genito-Urinary Sancer Surgery

• Genito-Urinary Pediatric Surgery

Mrs. Jeanes has additional experience and training in endocrinology with a focus on:

• Integrative Health or Natural (BioIdentical) Hormone Treatments for:

  • Menopause

  • Low Testosterone in Men

  • Thyroid Disease

  • Aging and Cognitive Health

• Osteoporosis Care, Including:

  • Oral Medications

  • Forteo

  • Reclast

Click here for more information about our Natural (BioIdentical) Hormone Replacement Treatment Program.

We provide a full range of urology services. If you are like many of our patients, you were referred to our practice for Dr. Chao and our staff to further evaluate and treat your urologic concerns or conditions. Every member of our staff is committed to making your visit to our practice as pleasant and comfortable as possible. We welcome your comments and concerns regarding any aspect of your treatment.

Please contact us, as same day appointments may be available.

Links to additional information on Urologic Conditions

Bladder Control: http://www.urologyhealth.org/urologic-conditions/urinary-incontinence
Erectile Dysfunction: http://www.urologyhealth.org/patient-magazine/magazine-archives/2017/fall-2017/get-the-straight-facts-about-erectile-dysfunction
Kidney Stones: http://www.urologyhealth.org/urologic-conditions/kidney-stones
Prostate Cancer: http://www.urologyhealth.org/urologic-conditions/prostate-cancer

Or follow this link to a search option for general Urologic Conditions: http://www.urologyhealth.org/urologic-conditions?q=&filters=105
 

Appointments

 

Please call the office during our normal business hours to schedule your appointment. If you need an appointment on the same day, you must call ahead to schedule. However, please contact us, as same day appointments may be available. Should you not be able to call and obtain an appointment before arriving at the office, you will be assessed by a member of our clinical staff to determine if you are in need of immediate medical care. If you are in need, you will be worked in between our scheduled patients. If you do not have an immediate need, you will be given an appointment to be seen by your physician at a later time.

 

Please help us to direct our resources to patients who need our services by calling 24 hours in advance of your appointment to cancel or reschedule. If you fail to show for an appointment more than one time over a six-month period, your Randolph Health Medical Group account will be assessed a $25 charge. If you have another no-show you could receive a dismissal letter from the practice. Please make every effort to make your appointment or call us at least 24 hours in advance to cancel or reschedule your appointment with us.

 

Prescription Refills

To expedite the refilling of your prescription, contact your pharmacy for a refill. Even if your prescription has expired, your pharmacy may obtain a new prescription by calling our office. Calling the office directly could result in a delay in obtaining the necessary refill. If your doctor has asked to visit with you prior to providing you with a refill, please contact the office to schedule an appointment within enough time to avoid a lapse in medication. Typically, there is a 48-hour wait for your refill. Medication refills will not be called in after normal business hours. If you will require a medication refill prior to your next scheduled visit, please inform your physician during your current visit.

 

Insurance Participation
 

Accepted Insurance Plans 2023-2024

• Aetna

• AmeriHealth Caritas NEXT

• Ambetter Exchange (Commercial Products ONLY)

• BCBS

• BCBS State Health Plan

• BCBS State Health Plan Clear Pricing Project (CPP)

• Blue Local Wake Forest/Randolph

• Cigna/Great West

• Cigna—RPN for Physical Therapy ONLY

• Humana Military/TriCare East

• MedCost

• Medicaid

• Managed Medicaid

  • AmeriHealth Caritas

  • Carolina Complete Health

  • Healthy Blue

  • UHC Community Plan

  • WellCare

• Medicare

• Multiplan

• NC Health Choice

• Railroad Medicare

• VA CCN thru UHC/Optum (replaces TriWest)

• United Health Care

  • All Savers Health Plan

  • Heritage UHC of River Valley

  • UHC Choice and Choice Plus

  • UHC Choice Advance & Advance Choice Plus

  • UHC Edge

  • UHC Navigate

  • UHC NexusACO

  • UHC Options PPO Plans

  • UHC Tiered Benefits Plan

  • UMR

  • UHC Compass HMO (Multiple Exchange Plans)

• Workers Comp Carriers

  • Berkley Comp Care/Med Advantage

  • Clear Comp (PT only)                

  • Corvel/CorCare/Care IQ

  • Employer's Choice Network

  • Key Scripts

  • MedRisk

  • One Call Care (Formally Align)

  • Paradigm Specialty Networks

  • Reli (formerly Workwell)

  • Select Medical/RPN

  • SP Net Clinical Solutions

  • Sedgwick Provider Network (SPN)

  • US Department of Labor

Medicare Advantage Plans 2023-2024

• AARP Medicare Complete Plan I, II & III

• AARP Medicare Complete Choice (PPO)

• AARP Medicare Complete (HMO)

• AARP Medicare Complete Essential (HMO)

• Advantra Gold Advantage

• Aetna Medicare Premier Plan

• Blue Medicare HMO & PPO

• Cigna Medicare

• Coventry Health Care

• Devoted Health

• Erickson Advantage Plans (UHC Product)

• Health Team Advantage

• Healthy Blue + Medicare

• Humana Medicare

• Liberty Medicare Advantage

• Troy Medicare Advantage

• United Health Care Dual Complete Plans

• United Health Care Group Medicare Advantage Plans

• WellCare Health Plans

HMO — Health Maintenance Organization have a defined network of contracted local physicians & hospitals to provide member care.

PPO — Preferred Provider Organization offer members access to a network of contracted physicians and hospitals, but also allow them the flexibility to seek covered services from outside of the contracted network, usually at a higher cost.

Insurance Participation is subject to change. If your insurance company is not listed above, please contact Patient Accounts at 336-625-6072 to verify if the coverage is accepted.

 

Please bring your insurance card to every visit so we can verify we have the correct information to properly file your visit to the insurance company. Let the receptionist know if your insurance, address, telephone number, emergency contact or employer has changed.

 

Questions Concerning Your Bill or Insurance

Should you have questions concerning your bill or insurance, please contact our Billing and Insurance Department at 336-625-6072. A courteous Patient Accounts Representative will handle your call.

 

General Questions, Policies and Additional Information

 

If you have any questions regarding your health care or our practice, please call us at 336-521-4928. You can also visit our Patient Information Page for more information, policies and answers to frequently asked questions.