Welcome

 

Thank you for your interest in Randolph Health Endoscopy Center as your healthcare provider.

The Endoscopy Center is AAAHC (Accreditation Association for Ambulatory Health Care) accredited. Randolph Health Endoscopy Center has maintained a regulatory accreditation certificate since the facility was established in 1993. The AAAHC survey assures the safety and quality of our healthcare practices including pre- and post- monitoring, continuing education of our staff and proper maintenance of equipment. All procedures are done in compliance with the guidelines published by the American Society of Gastrointestinal Endoscopy. We are committed to providing the best care possible.

Our physicians and staff continue professional growth and development by keeping abreast of new research, products, and ideas that would be beneficial to our patients.
 

Procedures and Services We Provide

 

• Screening: Colorectal cancer is the second leading cause of cancer-related deaths in America. Reducing the number of deaths from colorectal cancer depends on early detection and treatment. This type of cancer can develop without any symptoms.  Colorectal cancer screening is recommended for all adults over 50. Individuals with a family history of colon cancer should begin screening procedures at age 40 or before.
   

• Colonoscopy: A colonoscopy is a safe and effective procedure in which a colonoscopy (a long, thin flexible tube with a tiny video camera and light on the end) is used to “look inside the colon”. A colonoscopy is more precise than an x-ray and very effective in the treatment and diagnosis of problems that may not have been detected in other tests. The colonoscope produces a high quality detailed picture of the inside of the colon, which is projected on a computer monitor. The colonoscopy is done while the patient is sedated. The type of sedation is determined at a pre-procedure office visit. The RN or physician will evaluate the patient, not only for the best type of sedation, but also the best colon preparation plan based on their individual assessment. If the patient is having a screening colonoscopy the pre-procedure office visit is included in the cost of the colonoscopy.
   

• Upper GI Endoscopy: The Upper GI Endoscopy or “EGD” is a procedure used to diagnose and sometimes treat problems of the upper digestive system. The instrument used is called an endoscope, and it produces a high quality detailed picture of the inside lining of the upper digestive system, which is projected on a computer monitor and is more precise than an x-ray. The EGD is done while the patient is sedated. The type of sedation is determined at a pre-procedure office visit.

 

Appointments

 

Please call the office during our normal business hours to schedule your appointment. If you need an appointment on the same day, you must call ahead to schedule. Should you not be able to call and obtain an appointment before arriving at the office, you will be assessed by a member of our clinical staff to determine if you are in need of immediate medical care. If you are in need, you will be worked in between our scheduled patients. If you do not have an immediate need, you will be given an appointment to be seen by your physician at a later time.

 

Please help us to direct our resources to patients who need our services by calling 24 hours in advance of your appointment to cancel or reschedule. If you fail to show for an appointment more than one time over a six-month period, your Randolph Health Medical Group account will be assessed a $25 charge. If you have another no-show you could receive a dismissal letter from the practice. Please make every effort to make your appointment or call us at least 24 hours in advance to cancel or reschedule your appointment with us.

 

Prescription Refills

To expedite the refilling of your prescription, contact your pharmacy for a refill. Even if your prescription has expired, your pharmacy may obtain a new prescription by calling our office. Calling the office directly could result in a delay in obtaining the necessary refill. If your doctor has asked to visit with you prior to providing you with a refill, please contact the office to schedule an appointment within enough time to avoid a lapse in medication. Typically, there is a 48-hour wait for your refill. Medication refills will not be called in after normal business hours. If you will require a medication refill prior to your next scheduled visit, please inform your physician during your current visit.

 

Insurance Participation

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Accepted Insurance Plans 2023

• Aetna

• BCBS

• BCBS State Health Plan

• BCBS State Health Plan Clear Pricing Project (CPP)

• Blue Local Wake Forest/Randolph

• Cigna/Great West

• Cigna—RPN for Physical Therapy ONLY

• Humana Military/TriCare East

• MedCost

• Medicaid

• Managed Medicaid

  • AmeriHealth Caritas

  • Healthy Blue

  • UHC Community Plan

  • WellCare

• Medicare

• Multiplan

• NC Health Choice

• Railroad Medicare

• VA CCN thru UHC/Optum (replaces TriWest)

• United Health Care

  • All Savers Health Plan

  • Heritage UHC of River Valley

  • UHC Choice and Choice Plus

  • UHC Choice Advance & Advance Choice Plus

  • UHC Edge

  • UHC Navigate

  • UHC NexusACO

  • UHC Options PPO Plans

  • UHC Tiered Benefits Plan

  • UMR

  • UHC Compass HMO (Multiple Exchange Plans)

• Workers Comp Carriers

  • Berkley Comp Care/Med Advantage

  • Clear Comp (PT only)                

  • Corvel/CorCare/Care IQ

  • Key Scripts

  • MedRisk

  • One Call Care (Formally Align)

  • Paradigm Specialty Networks

  • Reli (formerly Workwell)

  • Select Medical/RPN

  • SP Net Clinical Solutions

  • Sedgwick Provider Network (SPN)

  • US Department of Labor

Medicare Advantage Plans 2023

• AARP Medicare Complete Plan I, II & III

• AARP Medicare Complete Choice (PPO)

• AARP Medicare Complete (HMO)

• AARP Medicare Complete Essential (HMO)

• Advantra Gold Advantage

• Aetna Medicare Premier Plan

• Blue Medicare HMO & PPO

• Cigna Medicare

• Coventry Health Care

• Erickson Advantage Plans (UHC Product)

• Health Team Advantage

• Healthy Blue + Medicare

• Liberty Medicare Advantage

• Troy Medicare Advantage

• United Health Care Dual Complete Plans

• United Health Care Group Medicare Advantage Plans

HMO — Health Maintenance Organization have a defined network of contracted local physicians & hospitals to provide member care.

PPO — Preferred Provider Organization offer members access to a network of contracted physicians and hospitals, but also allow them the flexibility to seek covered services from outside of the contracted network, usually at a higher cost.

Insurance Participation is subject to change. If your insurance company is not listed above, please contact Patient Accounts at 336-625-6072 to verify if the coverage is accepted.

 

Please bring your insurance card to every visit so we can verify we have the correct information to properly file your visit to the insurance company. Let the receptionist know if your insurance, address, telephone number, emergency contact or employer has changed.

 

Questions Concerning Your Bill or Insurance

Should you have questions concerning your bill or insurance, please contact our Billing and Insurance Department at 336-625-6072. A courteous Patient Accounts Representative will handle your call.

 

General Questions, Policies and Additional Information

 

If you have any questions regarding your health care or our practice, please call us at 336-625-0305. You can also visit our Patient Information Page for more information, policies and answers to frequently asked questions.